Payload Rewards | Loyalty Programme

We believe that loyalty should be rewarded. That’s why with PayloadRewards, you’ll earn Etihad Guest Miles every time you make a new booking with Etihad Cargo.

Join PayloadRewards

Unlock a world of rewards

We care about giving our members rewards and benefits that really matter to them. With hundreds of travel and lifestyle partners around the world, PayloadRewards helps make every day more rewarding.

Spend your well-earned miles on flights, hotels and holidays, rent a car or shop the latest must-haves in our Reward Shop.

How many miles will I earn?

Earn miles and get rewarded

CARGO TYPE	SPEND (GROSS REVENUE)	EARNED MILES	ONLINE BOOKING
General Cargo	USD 4	1 mile	100 miles
Premium Cargo	USD 1	1 mile	200 miles

How many miles do I need to reach my next Tier Status?

Join PayloadRewards and turn every cargo booking into Etihad Guest Miles. The more you earn, the more you’ll be rewarded as you move through our Tier Status programme.

How do I achieve the new tier status levels?

TIER STATUS	TIER MILES REQUIRED	BONUS MILES
Silver	100,000	10%
Gold	300,000	20%
Platinum	1,000,000	30%

Your cargo, now more rewarding

Shipping personal items? Turn your cargo into Etihad Guest Miles thanks to our Personal Cargo programme.

Transport your car

Ship your car or take it on holiday with you using Etihad Cargo.

You will earn:
Base Miles: 38,000
Tier Miles: 9,000

Send your pet abroad

We’ll take care of your pets if you need to send them abroad.

You will earn:
Base Miles: 3,000
Tier Miles: 3,000

Ship general cargo

Ship your personal items and general cargo.

You will earn:
Base Miles: 1,300
Tier Miles: 9,000

How to claim miles with Personal Cargo

Book your cargo through a freight forwarding agent or direct with Etihad Cargo and you’ll be provided with an air waybill number (AWB). Then when your shipment has been sent, simply enter your Etihad Guest Miles number, air waybill number and flight details using the link below.
Claim Personal Cargo miles

You can earn miles with Personal Cargo on the following shipments:

- Generally, any domestic animal owned by an individual and complying with IATA Live Animals Regulations and are carried as cargo with an Air Waybill number assigned, such as cats, dogs, ferrets, guinea pigs and hamsters
- Exotic pets such as elephants, cheetahs, leopards and lions
- IATA and airline restrictions apply to certain species of animal, such as brachycephalic (snub nose) and dangerous dogs or cats
- A vet, freight forwarder or Etihad Cargo Customer Service will confirm if your pet is permitted to travel
- Animals not eligible for miles include, but are not restricted, to:
  
  Commercially owned animals, for instance by a zoo, organisation or company
  
  Use for commercial purposes
  
  Endangered species

- Any vehicle which is privately owned and/or shipped by an individual and complying with IATA Dangerous Goods Regulations
- The passport and visa used for importing and exporting must match the name of the shipper
- Items sent for commercial/trade purposes or by an organisation are not eligible for miles
- Vehicles using charter services are not eligible for miles

- A shipment which consists of personal items where relevant custom forms are duly completed by the shipper
- The passport and visa used for importing and exporting must match the name of the shipper
- Items sent for commercial/trade purposes or by an organisation are not eligible for miles

- Etihad Guest Miles will be applied to the value of a single Air Waybill
- Etihad Tier Miles will be applied per Air Waybill, not each pet, vehicle or item within the Air Waybill

Missing miles? Claim them now

You can claim your missing miles by emailing payloadrewards@etihad.ae. Make sure to include your Etihad Guest membership number and AWB number to hand so that we can credit your account as quickly as possible.

Speak to us

Etihad Cargo's PayloadRewards